This Privacy Policy applies to all users of the kv99 platform, including registered account holders and visitors who browse the kv99 website without registering. By accessing or using kv99, you confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.
SSL-Encrypted Data Transfer
All personal and financial data transmitted between your device and kv99 servers is protected by industry-standard SSL encryption, preventing third-party interception at every stage.
Minimal Data Collection
kv99 collects only the personal data that is strictly necessary for account operation, identity verification, and regulatory compliance. We do not collect data for its own sake.
No Third-Party Advertising Sale
kv99 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used exclusively to deliver and improve kv99 services.
Defined Retention Periods
Personal data is retained only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations in Bangladesh.
Full User Rights Supported
You have the right to access, correct, restrict, and request deletion of your personal data held by kv99. These rights can be exercised by contacting our support team at any time.
Bangladesh-Focused Compliance
Our data practices are designed with the needs and rights of Bangladeshi players in mind, consistent with international best-practice standards for online platform data protection.
Section 1
Data Controller Information
The data controller responsible for the personal data collected and processed through the kv99 platform is the kv99 operating entity. All questions and requests relating to this Privacy Policy should be directed to our dedicated support contact below.
For the purposes of this Privacy Policy, "kv99", "we", "us", and "our" refer to the operators of the kv99 online casino and sportsbook platform, accessible at kv99.io. kv99 is the party that determines the purposes and means by which your personal data is processed.
If you have any questions about how kv99 handles your personal data, or if you wish to exercise any of your privacy rights described in this policy, you may contact our data support team using the following details:
Data Enquiries and Privacy Requests: Please send all privacy-related correspondence to [email protected] with the subject line "Privacy Request — [Your Account Username]". We aim to acknowledge all privacy enquiries within 3 business days and to resolve them fully within 15 business days of receipt.
kv99 processes personal data for players located in Bangladesh and handles all data in accordance with the privacy commitments set out in this policy. References to "business days" in this document mean working days in Bangladesh Standard Time (BST, UTC+6), excluding national public holidays including Victory Day (16 December), Independence Day (26 March), and Eid public holidays.
Section 2
Personal Data We Collect
kv99 collects personal data from you in three primary ways: data you provide directly during registration and account use, data collected automatically when you interact with the platform, and data received from third-party payment processors in connection with your transactions.
Data You Provide Directly
When you register for a kv99 account or interact with our services, you may provide us with some or all of the following categories of personal data:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number | Account creation, KYC age and identity verification |
| Contact Data | Mobile number, email address, residential address (city, district, division) | Account communication, support, transaction alerts |
| Financial Data | bKash / Nagad / Rocket wallet numbers, bank account details (partial), transaction references | Processing deposits and withdrawals, AML compliance |
| Verification Documents | Scanned NID, passport biographical page, birth certificate | KYC verification, age confirmation, fraud prevention |
| Support Communications | Live chat logs, email correspondence, dispute records | Customer support, dispute resolution, quality assurance |
Data Collected Automatically
When you visit or interact with the kv99 platform, certain technical and behavioural data is collected automatically through standard web technologies:
- Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, language settings;
- Usage Data: Pages visited, game titles accessed, bet history, session duration, click patterns, search queries within the platform;
- Location Data: Country and city-level location derived from IP address — kv99 does not collect GPS or precise device location data;
- Cookie and Tracking Data: Session cookies, preference cookies, and analytics identifiers — see Section 5 (Cookies) for full details.
Data Received from Third Parties
kv99 may receive limited personal data about you from trusted third-party sources in the following circumstances:
- Payment processors (such as bKash, Nagad, Rocket, and Upay) may share transaction confirmation data, including wallet numbers and transaction timestamps, to reconcile deposits and withdrawals against your kv99 account;
- Identity verification service providers may return the outcome of document checks (pass / refer / fail) without sharing the full document content with kv99's general systems;
- Fraud detection partners may flag IP addresses or device fingerprints associated with known fraudulent activity patterns.
kv99 does not collect any special category (sensitive) personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes. If you voluntarily disclose such information in a support communication, it will be used only to resolve your query and will not be stored in your profile.
Section 3
How We Use Your Data
kv99 processes your personal data only where there is a clear, legitimate reason to do so. The table below sets out each processing purpose, the categories of data involved, and the legal basis on which kv99 relies for that processing activity.
| Processing Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity data, contact data | Performance of contract |
| Processing deposits and withdrawals | Identity data, financial data | Performance of contract |
| KYC identity and age verification | Identity data, verification documents | Legal obligation / contract |
| Fraud prevention and AML screening | Identity, financial, technical, usage data | Legitimate interest / legal obligation |
| Customer support and dispute resolution | Identity, contact, support communications | Performance of contract |
| Responsible gaming monitoring | Usage data, betting history, contact data | Legitimate interest / legal obligation |
| Platform analytics and improvement | Technical data, usage data, cookie data | Legitimate interest |
| Promotional communications (opt-in) | Contact data, usage preferences | Consent |
Responsible Gaming Monitoring
kv99 takes its responsible gaming obligations seriously. As part of our duty of care to players, we monitor account usage patterns — including session duration, bet frequency, deposit velocity, and self-reported concerns — to identify players who may be experiencing gambling-related harm. Where such patterns are identified, kv99 may proactively reach out to the relevant player with information about the responsible gaming tools available, including deposit limits, cool-off periods, and self-exclusion. This processing is carried out in players' vital interests and as a legitimate interest of kv99 as a responsible operator.
Marketing Communications
kv99 will only send you promotional emails, SMS messages, or platform notifications regarding bonuses, new games, and seasonal offers (such as Eid promotions or BPL cricket specials) where you have given explicit consent to receive such communications at the point of registration or subsequently via your account preferences. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting [email protected].
Section 4
Data Sharing and Disclosure
kv99 does not sell your personal data to any third party under any circumstances. Sharing of personal data with third parties occurs only where strictly necessary for the delivery of kv99 services, or where required by law.
Categories of Third-Party Recipients
Your personal data may be shared with the following limited categories of third-party recipients:
- Payment Service Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, Mastercard, City Bank, BRAC Bank, and other payment partners, solely for the purpose of processing transactions on your account;
- Identity Verification Providers: Third-party KYC and document verification services that perform age and identity checks on kv99's behalf. These providers act as data processors under contractual obligations;
- Game Content Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and bet data for the purpose of game session management — they do not receive your full identity data;
- IT Infrastructure and Security Providers: Cloud hosting, server management, and cybersecurity partners who process data solely on kv99's documented instructions;
- Legal and Regulatory Authorities: Where kv99 is required by applicable law, court order, or formal regulatory instruction to disclose personal data, we will comply while taking all reasonable steps to notify you first, unless prohibited from doing so.
International Data Transfers
Some of kv99's third-party service providers — particularly game studios and IT infrastructure partners — may operate servers located outside Bangladesh. Where personal data is transferred internationally, kv99 ensures that appropriate data protection safeguards are in place, including contractual clauses that require recipients to maintain equivalent data protection standards to those applied by kv99 itself.
kv99 never shares personal data with third-party marketers, data brokers, social media advertising platforms, or any other commercial party for purposes unrelated to the delivery of kv99 services. Requests from any party purporting to purchase or access kv99 user data will be refused.
Section 6
Data Retention and Storage Security
kv99 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data held by kv99.
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years following permanent account closure, to satisfy AML and financial record-keeping obligations. |
| KYC and verification documents | Duration of account plus 5 years following closure. Documents stored in encrypted format with access restricted to authorised compliance personnel only. |
| Transaction and financial records | 7 years from the date of each transaction, in accordance with standard financial record retention best practice. |
| Customer support correspondence | 3 years from the date of the last communication, to support future dispute resolution and quality assurance reviews. |
| Analytics and usage data | Up to 24 months in anonymised or pseudonymised form. |
| Marketing consent records | Duration of consent plus 3 years following withdrawal of consent, to demonstrate compliance with consent obligations. |
Storage Security Measures
kv99 implements a range of technical and organisational security measures to protect the personal data we hold:
- All data in transit is encrypted using TLS 1.2 or higher;
- Data at rest is encrypted using AES-256 or equivalent industry-standard encryption;
- Access to personal data is restricted on a strict need-to-know basis — only authorised personnel with a documented operational reason may access identifiable user data;
- Access logs are maintained for all interactions with sensitive data repositories;
- Regular security assessments and penetration testing are conducted on kv99's infrastructure;
- Staff who handle personal data are subject to confidentiality obligations and receive regular data protection awareness training.
In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected users, kv99 will notify affected individuals promptly and take all necessary steps to contain and remediate the incident. You may contact [email protected] at any time to report a suspected security concern relating to your account data.
Section 7
Your Privacy Rights
As a user of the kv99 platform, you hold a number of rights in relation to the personal data kv99 holds about you. kv99 respects these rights and will respond to all valid requests within 15 business days.
How to Exercise Your Rights
To exercise any of the rights listed above, send a written request to [email protected] with the subject line "Privacy Rights Request — [Right Type] — [Your Username]". To protect your privacy, kv99 will verify your identity before processing any rights request. You will not be charged a fee for submitting a rights request; however, kv99 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in scope.
kv99 aims to respond to all privacy rights requests within 15 business days. In complex cases, this period may be extended by a further 15 business days, in which case you will be notified of the extension and the reason for it. If you are dissatisfied with kv99's response to your rights request, you have the right to escalate the matter by contacting our support team in writing and requesting a senior review.
The right to erasure is subject to limitations where kv99 is required by law to retain your data — for example, KYC records and financial transaction data are subject to minimum retention periods for AML compliance purposes and cannot be deleted before those periods expire, even on request.
Section 8
Contact Us and Complaints
If you have any questions about this Privacy Policy, concerns about how your personal data is handled, or a complaint about kv99's data practices, please contact us using the details below. kv99 takes all privacy complaints seriously and will investigate every concern promptly and fairly.
General Privacy Enquiries
For general questions about this Privacy Policy or about how kv99 uses your personal data, contact our support team at [email protected]. Please include "Privacy Enquiry" in your email subject line so your message is routed correctly.
Formal Privacy Complaints
If you believe kv99 has not handled your personal data in accordance with this Privacy Policy or with applicable data protection principles, you may submit a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". kv99 will:
- Acknowledge receipt of your complaint within 3 business days;
- Investigate the complaint thoroughly and impartially;
- Provide you with a written response setting out our findings and any remedial action taken within 20 business days of acknowledgement.
Changes to This Privacy Policy
kv99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify registered users via email to their registered address and/or via a prominent notice within the kv99 platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the kv99 platform following notification of material changes constitutes acceptance of the updated Privacy Policy.
Questions About Your Privacy at kv99?
Our 24/7 English-language support team is ready to help with any privacy question or data request. You can also explore our full Terms & Conditions, review our responsible gaming commitments, or head back to the kv99 Casino lobby.