Responsible Gaming at kv99

Section 1

Our Commitment to Responsible Gaming

kv99 believes that gambling should be an enjoyable form of entertainment — never a source of financial stress, relationship damage, or personal harm. Our responsible gaming framework is built around this principle.

For millions of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — online gaming has become a popular leisure activity. kv99 is proud to serve this community and takes its duty of care to every player seriously. We understand that gambling carries inherent risk, and we are committed to making sure that our platform helps players stay in control at every step of their journey with us.

The kv99 responsible gaming programme is built on four core principles: transparency, meaning we are always clear about how our games and odds work; control, meaning we give players the tools to set their own limits before problems arise; support, meaning we actively monitor for signs of gambling harm and reach out proactively; and access, meaning any player can activate protective measures instantly and at no cost.

We also work to ensure that vulnerable individuals — including minors and those experiencing mental health difficulties — are never able to access the kv99 platform. Our age verification and KYC processes are designed to identify and remove underage accounts at the earliest possible stage.

Section 2

Age Restriction (18+ Only)

kv99 strictly prohibits access to the platform by any person under the age of 18. This rule is absolute and applies to all players regardless of location within Bangladesh.

All applicants for a kv99 account are required to confirm at the point of registration that they are aged 18 or above. This declaration is legally binding under kv99's Terms & Conditions. kv99 further verifies age through its KYC process, which requires all players to submit government-issued identity documentation — such as a Bangladesh National Identity Card (NID) or passport — before making any withdrawal from their account.

Where kv99 has reasonable grounds to suspect that an account holder may be under 18 — including where a third party reports a concern — the account will be suspended immediately pending verification. Any balance held in the account during the suspension period will not be accessible until the player's age has been confirmed to kv99's satisfaction.

Protecting Minors in Your Household

If you share a device or home with a person under 18, kv99 strongly recommends the following steps to prevent underage access:

• Always log out of your kv99 account when you are not actively using it, and never save your login credentials in a shared browser;
• Install parental control software on shared devices — widely used options include Net Nanny, Kaspersky Safe Kids, and Google Family Link;
• Keep your account username and password strictly private and do not share them with family members under 18;
• Contact kv99 support at [email protected] if you believe a minor has gained access to your account so we can take immediate protective action.

Section 3

Deposit Limits

kv99 allows all registered players to set binding deposit limits on their accounts. A deposit limit caps the maximum amount you can add to your kv99 account within a defined time period, helping you stay within a budget you are comfortable with.

Setting a deposit limit is one of the most effective responsible gaming tools available. It prevents impulsive over-spending during losing streaks, helps you treat gambling as a budgeted leisure expense rather than a financial strategy, and ensures that a single session can never lead to losses beyond your pre-agreed personal ceiling.

Deposit limits apply equally to all payment methods accepted by kv99, including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard. You cannot bypass an active deposit limit by switching payment method. Limits are applied at the account level, not the payment-method level.

How to Set a Deposit Limit

1. Log in to your kv99 account and navigate to Account Settings.
2. Select the Responsible Gaming tab within your account dashboard.
3. Choose Deposit Limits and select whether you want a daily, weekly, or monthly limit.
4. Enter your desired limit amount in BDT (Bangladeshi Taka). The minimum configurable limit is ৳500.
5. Confirm your selection. The limit is active immediately for reductions. You will receive an email confirmation to your registered address.

Section 4

Time-Out Features

A time-out is a short-term voluntary break from gambling. kv99's time-out feature suspends your account for a defined period, giving you space to step back without committing to a full long-term self-exclusion.

Time-outs are ideal for players who feel they need a brief pause — perhaps after a particularly long session, a period of financial stress, or during a busy period such as Ramadan, Eid, or exam season — without wanting to close their account permanently. kv99 offers the following time-out durations:

When a time-out expires, your account is not automatically reactivated. You will receive a notification and will need to actively log back in to resume play. This reactivation step is intentional — it ensures the decision to return is a conscious, deliberate one rather than an automatic default.

Reality Check Notifications

In addition to time-out periods, kv99 offers in-session reality check pop-ups. You can configure these to appear every 15 minutes, 30 minutes, or 60 minutes during an active gaming session. Each reality check displays your current session duration, net win or loss for the session, and a prompt to decide whether to continue or stop. Reality checks can be enabled from the same Responsible Gaming tab in your account settings.

Section 5

Self-Exclusion Programme

Self-exclusion is a formal, binding agreement between you and kv99 that your account will be locked for a defined minimum period. It is the strongest account-level protection tool kv99 offers and is designed for players who feel their gambling is becoming a serious problem.

Unlike a time-out, a self-exclusion cannot be reversed before the chosen minimum period has elapsed — regardless of the reason given. kv99 takes self-exclusion requests extremely seriously. Once a self-exclusion is active, you will not be able to log in, make deposits, place bets, or receive any promotional materials from kv99. Any remaining balance at the time of exclusion will be returned to you via your most recently used withdrawal method.

Available Self-Exclusion Periods

• 6 Months — the minimum self-exclusion period available at kv99;
• 1 Year — recommended for players experiencing moderate gambling-related difficulties;
• 3 Years — for players with a sustained pattern of problematic gambling behaviour;
• Permanent / Lifetime — for players who wish to close their kv99 account permanently with no possibility of return.

How to Request Self-Exclusion

1. Navigate to Account Settings → Responsible Gaming → Self-Exclusion in your kv99 account dashboard.
2. Select your preferred exclusion period from the options listed above.
3. Read and confirm the self-exclusion terms. You will be asked to confirm that you understand the exclusion cannot be reversed early.
4. Submit your request. Your account will be locked within 15 minutes of confirmation. You will receive a written acknowledgement at your registered email address.
5. Alternatively, contact [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and our team will action it immediately.

Section 6

Recognising Warning Signs

Problem gambling can develop gradually and may not be immediately obvious, even to the person affected. Knowing the warning signs is the first step toward getting back in control.

Gambling becomes a problem when it stops being entertainment and starts affecting other areas of your life — your finances, your relationships, your work, or your mental health. The following are recognised indicators that gambling may be causing harm. If several of these descriptions feel familiar to you, kv99 encourages you to reach out to our support team or one of the external support organisations listed in Section 8.

Section 7

Self-Assessment Questionnaire

The following questions are based on internationally recognised problem gambling screening tools. They are intended to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is for your own awareness only.

Read each question and consider whether it applies to you over the past 12 months. If you answer "Yes" or "Sometimes" to three or more of these questions, kv99 recommends that you speak with our responsible gaming team or contact one of the external support services listed in Section 8.

This self-check is provided for informational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please reach out to a qualified counsellor or one of the support services listed in the following section.

Section 8

Get Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out. kv99's responsible gaming team and a range of external professional support services are here to help — confidentially and without judgement.

Contact kv99 Responsible Gaming Support

kv99's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Victory Day (16 December), and all Bangladesh national holidays. You can reach the team in the following ways:

• Live Chat: Click the live chat icon in the bottom corner of your kv99 dashboard when logged in. Select "Responsible Gaming" as your support category;
• Email: Write to [email protected] with the subject line "Responsible Gaming Support — [Your Username]". We aim to respond within 3 hours for all responsible gaming enquiries;
• Account Self-Service: Use the Responsible Gaming controls in your Account Settings to set limits, activate time-outs, or begin the self-exclusion process without speaking to a team member if you prefer.

External Support Organisations

kv99 encourages any player experiencing gambling-related difficulties to also seek support from independent professional organisations. The following well-respected bodies provide confidential assistance to individuals and families affected by problem gambling:

• Gamblers Anonymous: A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem. Meeting information is available at gamblersanonymous.org;
• GamCare: Provides information, advice, and support for anyone affected by gambling harm. Available at gamcare.org.uk with online chat and helpline services;
• BeGambleAware: A leading charity committed to minimising gambling-related harm. Resources at begambleaware.org, including a confidential national helpline;
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a mental health support service operating in Bangladesh, accessible via their published helpline for confidential emotional support.